Frequently Asked Questions
I want to unsubscribe from all emails
To unsubscribe from any specific e-mail services simply go to the Profile page and unselect the specific email services you no longer wish to receive and click submit. If you would like to unsubscribe from all our email services simply click on the unsubscribe link from any of the emails and click on the unsubscribe button on the web page to confirm that you would like to unsubscribe.
Can I change the emails which I am currently registered for?
Simply click on your Profile page, enter your current details and then select or de-selected the specific emails and factsheets which you require and click submit. Additionally, please click on the 'Change your email preferences' link which can be found on any of the emails you have received from Aberdeen.
My emails have stopped arriving?
First, check to see if you have been unsubscribed by going to your Profile page and checking which e-mails you are currently subscribed to.
You may have also stopped receiving your e-mails because your emails have “bounced”. This implies that we have repeatedly tried to deliver your mailings but your E-mail Service Provider is blocking it. This may be due to a problem at their end or because they have updated their spam filtering list and the Aberdeen Asset Management email is mistakenly included. If this is the case you should contact your E-mail service provider and explain the problem. You will also have to resubscribe to our email services.
I have registered for email though they have not started to arrive?
If you have registered but have not received any emails it may be that you have not yet confirmed your subscription. You should have received a confirmation email from Aberdeen Asset Management. Please click on the link within this email to confirm your registration.
You can also check to see if your profile has been updated by logging in on your Profile page. If your profile shows you are subscribed but you are still not receiving your chosen emails, please send an email to firstname.lastname@example.org describing the problem.
I want to change my email address
You can change your email address by clicking on the update your profile option at the bottom of your emails. Simply overtype your current e-mail address and details, click submit and this will stop emails being sent to your old address.
My email is full of computer code and does not look correct?
You are most likely signed up to the html version of the email and your email service provider is unable to correctly display that format. If that is the case you will need to sign up to the text version of the email by going to your profile page and changing the format. Alternatively, you can click on the online version link which can be found at the top of all emails which Aberdeen sends.
Why do the links in my emails not work?
If you are having problems with the links in the html version of the email you can select view the online version at the top of the email. It may also help to close your email account, reopen and try again as the majority of these problems are most likely to be with your email account.
Subscribers receiving text emails are often affected by this problem. Your email application may not allow some long URL’s to fit on one line. When they wrap onto two lines they sometimes break, therefore when you click on the link you will get an error message. If this is the case simple copy and paste the entire link address in your browser’s address field.