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How To Make A Complaint

By Letter
If you wish to complain about any of our Unit Trusts, OEICs, Investment Trust Plans or ISAs, you can write to us at the following address:

The Complaints Team
Aberdeen Standard Investments
10 Queen's Terrace
AB10 1XL

Alternatively, you can also make a complaint by:

Telephone: 01224 404490 - Unit Trusts, OEICs, Investment Trust Plans and associated ISAs

Fax: 01224 404486; or by


If your complaint is not resolved to your satisfaction, you may be entitled to refer it to:

The Financial Ombudsman Service South Quay Plaza
183 Marsh Wall
E14 9SR
Telephone: 0800 023 4567

Complaining to the Ombudsman will not affect your legal rights and we will inform you of your rights when answering a complaint.

Risk warning - Before investing, investors should consider carefully the investment objective, risks, charges, and expenses of a fund. This and other important information is contained in the prospectus and KIID document. The information is intended to be of general interest only and should not be considered as an offer, investment recommendation or solicitation, to deal in the shares of any securities or financial instruments.