Contact Us

UK Retail Investors

For any queries regarding your OEIC or unit trust investments (including ISAs and Investment Funds), please contact our Investor Servicing Centre.

Please note you will need to quote your 6 digit reference number for us to be able to discuss your query. This can be found on your valuation statement.

Telephone number: 0345 113 6966
International: +44 (0) 1268 44 54 88
Email: customer.services@aberdeenstandard.com

The team is available Monday to Friday between 9:00am and 5.30pm.
Or you can write to us at:
Aberdeen Standard Fund Managers Limited,
PO BOX 12233,
Chelmsford,
CM99 2EE
United Kingdom.

How To Make A Complaint

By Letter
If you wish to complain about any of our UK OEICs, Unit Trusts or Associated ISAs, you can write to us at the following address:

The Complaints Team
Aberdeen Standard Fund Managers Limited
PO Box 12233
Chelmsford
CM99 2EE

Alternatively, you can also make a complaint by:

Telephone: 0345 113 6966 (+44 1268 44 54 88 from overseas)

Fax: 0330 123 3580

If your complaint is not resolved to your satisfaction, you may be entitled to refer it to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567
http://www.financial-ombudsman.org.uk

Complaining to the Ombudsman will not affect your legal rights and we will inform you of your rights when answering a complaint.