Due to issues caused by the Global situation with COVID-19 we may take longer than usual to answer phone calls, please bear with us and accept our apologies for any inconvenience. If you have a general query which does not require the use of your personal information, please e-mail us at firstname.lastname@example.org. Alternatively, to message us securely and manage your account online, please visit https://www.myaccountonline.co.uk/asi.
UK Retail Investors
For any queries regarding your OEIC or unit trust investments (including ISAs and Investment Funds), please contact our Investor Servicing Centre.
Please note you will need to quote your 6 digit reference number for us to be able to discuss your query. This can be found on your valuation statement.
Telephone number: 0345 113 6966
International: +44 (0) 1268 44 54 88
The team is available Monday to Friday between 9:00am and 5.30pm.
Or you can write to us at:
Aberdeen Standard Fund Managers Limited,
PO BOX 12233,
How To Make A Complaint
If you wish to complain about any of our Unit Trusts, OEICs, Investment Trust Plans or ISAs, you can write to us at the following address:
The Complaints Team
Aberdeen Standard Investments
10 Queen's Terrace
Alternatively, you can also make a complaint by:
Telephone: 01224 404490 - Unit Trusts, OEICs, Investment Trust Plans and associated ISAs
Fax: 0330 123 3580 - Unit Trust/OEIC administration
Fax: 0330 123 3797 - Investment Trusts
If your complaint is not resolved to your satisfaction, you may be entitled to refer it to:
Financial Ombudsman Service
Telephone: 0800 023 4567
Complaining to the Ombudsman will not affect your legal rights and we will inform you of your rights when answering a complaint.