Contact Us

UK Retail Investors

For any queries regarding your OEIC or unit trust investments (including ISAs and Investment Funds), please contact our Investor Servicing Centre.

Please note you will need to quote your 6 digit reference number for us to be able to discuss your query. This can be found on your valuation statement.

Telephone number: 0345 113 6966
International: +44 (0) 1268 44 54 88
Email: customer.services@aberdeenstandard.com

The team is available Monday to Friday between 9:00am and 5.30pm.
Or you can write to us at:
Aberdeen Standard Fund Managers Limited,
PO BOX 12233,
Chelmsford,
CM99 2EE
United Kingdom.

How To Make A Complaint

By Letter
If you wish to complain about any of our Unit Trusts, OEICs, Investment Trust Plans or ISAs, you can write to us at the following address:

The Complaints Team
Aberdeen Standard Investments
10 Queen's Terrace
Aberdeen
AB10 1XL

Alternatively, you can also make a complaint by:

Telephone: 01224 404490 - Unit Trusts, OEICs, Investment Trust Plans and associated ISAs

Fax: 0330 123 3580 - Unit Trust/OEIC administration

Fax: 0330 123 3797 - Investment Trusts

Email: complaints@aberdeenstandard.com

If your complaint is not resolved to your satisfaction, you may be entitled to refer it to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
http://www.financial-ombudsman.org.uk

Complaining to the Ombudsman will not affect your legal rights and we will inform you of your rights when answering a complaint.

Warning
Risk warning - Investment involves risk. The value of investments, and the income from them, can go down as well as up and an investor may get back less than the amount invested. Past performance is not a guide to future results.